FREQUENTLY ASKED QUESTIONS

WHEN ARE YOU OPEN?

Usually we are open 7 days a week from 9.30am-5.30pm Monday to Saturday and 10.30am-5pm on Sunday. On Bank Holidays we are open from 10am-5pm.

 

NB

Post lockdown we have adopted slightly amended hours of 10 am - 5 pm Mon - Sat and 11 am to 4.30 pm Sundays.

 

We do not currently operate a late night opening. 

 

DO YOU HAVE INTERNET ACCESS?

We have free wifi available to customers in Massarella's Restaurant. Please ask restaurant staff for the key and password.

 Suspended - awaiting Government guidelines on group visits

CAN MY CLUB OR ORGANISATION VISIT THE MILL?

Yes we have great discounts available for groups - and incentives for the trip organiser. Please visit our Group Visits page for more details.


WHAT EVENTS ARE RUNNING AT THE MILL?

We have regular events particularly around bank holidays. For details of upcoming events please visit News and Events.


HOW DO I CONTACT THE MILL?

If you have a question which isn't answered here, please Contact Us

 

WHERE ARE YOUR TOILETS LOCATED?

Our main toilet facilities are on the 3rd floor in Massarella's Restaurant.

Disabled toilets are on the ground floor near the Radley Outlet, and in the Garden Centre.

DO YOU HAVE ANY JOB VACANCIES?

For current vacancies click here: Vacancies

 

WHAT DISABLED FACILITIES DO YOU HAVE?

We have designated disabled parking spaces at the front and rear of the building. There is lift access to all floors and we have disabled toilet facilities on the ground floor in the terrace and the main building near Reception.

Customers may also borrow a wheelchair if required - please book in advance if possible by calling 01924 423172 to confirm availability.

 

CAN I BUY GIFT VOUCHERS?

We sell Mill gift vouchers in £5 and £10 denominations. These are accepted in all departments including restaurants. Gift vouchers may be purchased from Reception.


WHERE IS THE MILL? IS IT EASY TO ACCESS BY PUBLIC TRANSPORT?

For information on our location and public transport serving the area, please visit How to get here.

 

WHAT SPECIAL OFFERS DO YOU HAVE?

Our prices are always low but if we have any special offers or promotions they will be listed on our Offers page. You can also get updates by liking our Facebook page 

 

WHAT FACILITIES DO YOU HAVE FOR BABIES & TODDLERS?

Our restaurants have high chairs available and have facilities to warm milk or baby food. We have changing facilities on the 3rd floor in Massarella's Restaurant.

There is a small toddler play area and coin-operated rides in Massarella's